Tezenis Reviews

Some items I ordered are missing from the parcel. Instead, I got an item I didn’t order, 3 sizes bigger.
Poor packaging - paper bag came ripped and covered in sellotape. I provided pictures to customer support, but they do not care.
Awful customer service, not replying to emails, despite reminders sent. When I called, they refused to define the timeframe for response and kept saying “a few days”.
It has been more than 2 week, no resolution and refund.
Do not order from them. It is a scam.

Hey people stay away from tezenis online shop. I am an online shopper over the last 10 years. I have been shopping from small and bigger online shops and NEVER had any problem. Last year i decided to shop from tezenis. I made a small order that never came to me with the excuse that the parcel was lost. ? Ok that is something that maybe could happened to anyone. This year i decided to give them a second chance. I have placed an order on January 5. The order was shipped at January 10. Today we have 27 of January and guess what??? The parcel was lost again.. ???? 22 days after my order was placed they decided that the parcel was lost. They just informed me that the parcel was lost and they are returning my money. At least they could give a voucher or an extra order on them! Totally unprofessional! The worst online shopping store. Really i can’t understand how is it possible to lose a parcel twice.. DO NOT ORDER FROM TEZENIS!!

They are an absolute disgrace nothing has arrived, promised refund and still nothing 3 mths since my order
Order 52716085 I’d be surprised if they are still trading complete crooks.

Sunil

Ho fatto un ordine su outlet tzenis di 140 euro nn sapendo che era una fake come faccio a recuperare i soldi ?

Stay away! Shopping at Tezenis is a total nightmare. I wanted to return one of the products I ordered online in a store, but first they refused it because they told me that I had to initiate the process online by logging in to my account and I had to print (!!!!!) out some documents as a proof. It felt so weird because by telling order number or showing an online receipt is usually enought to retrun anything to any store. But I did not doubt, I left the store and I went home to do this and to print out what shoud be printed out. But when I went online I read carefully the conditions of returning and I learnt that printing out anything is not necessary at all because they instantly see in their system at the store by telling my name that they are about to have a return!!!!! So why on earth was it necessary to make me come twice?! Why didn't they tell me that I can do it online right at the moment in the store? Awful. But finally I managed to return the product. It was 16th December, today is 17th of January, and I still don't have my money. It is completely and absolutely ridiculous. I contacted their customer service and they did confirm receipt of my return but the answer was "We need to forward your case to the competent department, and we shall contact you as soon as we receive an answer." One week passed and I got an answer that they are very sorry for the inconvinience and soon I'll get the money. One more week passed and there is still no money. This should be an easy routine procedure that doesn’t need to be take that long! This is super annoying and I'm 100% sure that I won't buy anything from Tezenis again, not in a store, neither online.

I placed my order a month ago on 12/15/22 and haven’t received my package yet. I emailed them multiple times and got NO response from customer care team! The worst experience ever!

I ordered on the 12.25.22 and still didn’t got my order. I tried to reach the customer service several times without any response. I already created a review on trust pilot and tezenis asked for more info regarding my order that I provided and again no response! I expect a reaction from tezenis side!! Really bad bad customer experience

This is ridiculous I have placed an order on the 26th of December and money is taken in my account on the 28th of December but no confirmation email with order number is sent.
I contacted them today and they say they don’t have any order while money is taken - this is a pure fraud case and I am a lawyer so this case will be sent to the police as it’s illegal and fraud.
You can’t take the money unless you supply customer with an order confirmation or send the items.
Worst website ever.
If this matter is not solved by tomorrow you have to deal with a lawsuit.
Bleonora

Stay away! The worst online shopping experience ever… I’d give them zero stars if i could. They received my return items on November 25th, but I'm still waiting for a refund. I contacted their customer service several times. They did confirm receipt of my return but the answer was "We need to forward your case to the competent department, and we shall contact you as soon as we receive an answer." This should be an easy routine procedure that doesn’t need to be reviewed or answered by the “competent department”! Super frustrating.

I have placed a rather large order - money has left my account but still no confirmation email on my order with any order number so cannot talk to a customer service agent. Where is my confirmation???

Contacting support is very hard and worse than useless. Have tried repeatedly to place an order and continually web page sticks at the same place. managed ( I can't remember how) to contact customer service and there advice was pretty useless. Shame as I have used them before and product was okay. Need to look elsewhere!

This company does not respond to emails and phone calls. I did the return procedure as requested and I received their email informing me that I will receive their shipping label within 24 hours. As the day after I did not receive anything from them, I sent them an email and again no response from them. I called them and a hotel answered me...I did the "chat" function (2 times) and a robot answers questions...of course nothing followed up, no one contacted me either by phone or email. So to this day I still cannot return my items and they will surely claim that the return period has passed and that they are no longer able to reimburse me….

I don't know if I've ever had a worse experience with a retailer. Placed an order with a £50 gift card and the rest (£3) on my card. Tezenis lost the order but refused to believe it wasnt just late getting to Hermes until 20 days after I'd placed the order. They then emailed out of nowhere saying it had been refunded. But since it was bought mostly with a gift voucher (a present by the way) I only got the £3 back and Tezenis has effectively just made off to with £50. They're not responding to repeated emails and DMs either. It's the worst service I've ever come across.

Made an order on 20th July and still not received my items. Have tried emailing customer services 6 times but get a generic response. I am appalled. I ordered from them a couple of years ago and everything went smoothly. Tezenis has seriously gone down hill. I want a refund for the goods I never received.

What's wrong with you people?! Why aren't you refunding my money back if I haven't received my order? I've emailed Antonela from customer Care Team and she said someone will contact me as they're investigating why my order hasn't arrived and it's now been 6 days and still nothing. I wish I read the reviews before purchasing anything from Tezenis as I really wasn't expecting this at all. I consider you a reputable company but I've never experienced anything like this. Shame on you, I won't stop here as I won't my money back, I have never received my order.